30 What process measures are used to align team performance with process performance? Customer satisfaction Service quality Both of the answers Neither of the answers 31 What is the purpose of operational transformation? To reinvent the core operating model To create tomorrow's core operating model Both A and B Neither A nor B 32 What does a process implementation plan address? Change management concerns Effects on existing systems Strategy for piloting or testing the new processes All of the above.What is the purpose of the Business Process Management (BPM) Common Body of Knowledge (CBOK)? To encourage the use of a common vocabulary for BPM To define a standard framework and methodology for professional practice To outline the best organization, practices, and tools for BPM All of the Above What are the foundational features included in BPMS suites? Process modeling, analysis, design, and simulation Process automation, rules engine, event processing Integration, process monitoring and control, process repository All of the Above 24 What is the difference between Process Management maturity and Business Process maturity? A Process Management maturity is a management discipline organizational scale; Business Process maturity describes whether an organization's processes are documented B Process Management maturity is a measurement of performance of an organization's processes; Business Process maturity is a measurement of a process's performance to strategy. C Process Management maturity describes how mature an organization is in managing its business processes; Business Process maturity is the level of maturity of an organization's business processes. None of the Above What process measures are used to align team performance with process performance? Customer satisfaction Service quality Both of the answers Neither of the answers 26 What is the purpose of operational transformation? To reinvent the core operating mode To create tomorrow's core operating mode Both A and B Neither A nor B What does a process implementation plan address? Change management concerns Effects on existing systems Strategy for piloting or testing the new processes All of the above. 28 What are the three levels of commitment in change management? Top level - Process level - Activity level Organizational level - Process level - Job level Process level - Activity level - Task level All alternatives are wrong 29 Why are business processes and process capabilities independent? Processes and capabilities are two different stacks. There is a many-to-many relationship between processes and capabilities. Each process can use multiple capabilities and each capability can enable multiple processes. All of the above