31-

Mr. Ali is a Sales Manager in Sadah Electronics, Nizwa. He has excellent selling skills. Despite that, he cannot extend one of the following post-sale service activities. Identify that.

a. Offering a price discount on the product purchased

b. Complaint redressal

c. Suggestions

d. Credit extension

39-

Business forecasting often associated with_____________

a. Customer sales or product demand

b. Government policy

c. Consumer behavior

d. Product supply