$4\mathrm{.}18$ Discuss several factors that provide evidence for the need for improved ISP today.

$4\mathrm{.}19$ Describe the steps involved in corporate strategic planning.

$4\mathrm{.}20$ What are three generic competitive strategies?

$4\mathrm{.}21$ Describe what is meant by ISP and the steps involved in the process.

$4\mathrm{.}22$ List and describe the advantages of top$-$down planning over other planning approaches.

$4\mathrm{.}23$ Briefly describe nine planning matrices that are used in ISP and project identification and selection.

$4\mathrm{.}24$ Discuss some of the factors that must be considered when designing and building Internet applications.