Bank Y has a single-channel waiting line, assume the mean arrival rate of 6 customers per hour and the mean service rate for a bank worker is 8 customers per hour. What is the average number of customers in the queue?

The Queuing model helps in making the decisions that are related to business. This model predicts the lengths of the queue formed by the people and the amount of time that people wait in the queue and the system. One of the models in the queuing theory is M/M/1, where the service provider is only one.