4. You've got a great opportunity to give a positive verbal recommendation for a current employee applying for a job in another department of your company. You don't believe this is a case of an employee who just needs a second chance, this is a situation where he's a bad employee. Should you try to get this person out of your department and into this other department of the company? What are the ramifications of your decision? 5. According to Thomas Gilbert, what is the most important thing one can do to drive improved performance for the least amount of cost? 6. Is someone comes to you with too much work to do and not enough time, what best practice might help you in guiding this person? How does the best practice help you on this?