5. According to the following list, what was the total amount spent on internal failure costs for the month? Legal services for product liability case: $15,000 Design review: $30,000 Field testing: $60,000 In-house scrap and rework: $50,000 Process control: $10,000 Repair of customer returns: $4,000 Product audits: $10,000 Variability analysis: $5,000 Quality training: $20,000 Maintenance of testing equipment: $1,500 A. $75,500 B. $50,000 C. $19,000 D. $69,000 3. The performance of on-site repairs and the analysis of customer complaints is the responsibility of the A. process engineering department. B. field service department. C. marketing and sales department. D. quality assurance department. 1. To assess how effective a corrective action has been, the best action to take is to A. conduct a surprise audit. B. document the corrective action. C. perform a pre-award survey. D. perform a follow-up audit