5. FEEDBACK FORM - QUESTIONS: Seek formal and informal feedback from customers on quality of above service. Complete two types of customer feedback from the below list. Feedback may be sought through: Surveys Interviews Structured questioning Observation Casual discussion. INFORMAL: Develop staff interview questions on performance (5 questions). 1. 2. 3. 4. 5. FORMAL: Develop a customer feedback form using the five (5) most important 'open' questions with a 1-5 grading narrative. (see Likert Grading Scale)