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5. What does Total Quality management emphasize (or put stress on)? 6. What are the two factors that can prevent a manager to maximize profit

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5. What does Total Quality management emphasize (or put stress on)? 6. What are the two factors that can prevent a manager to maximize profit ? 7. Give an example of (a) planning (b) decision making 8. What is employee empowerment ? 9. How can ethical conduct improve profitability of a company

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