5. You own a small frozen custard business that has 14 employees and is open 11AM-12midnight every day. Your shop sells vanilla and chocolate custard, which you make fresh throughout the day. Three employees are full time, while the rest work part time. Bob is the early shift manager and Ahn is the late shift manager, with a shift change in the 3-8PM time frame. You have noticed that customers seem to wait longer for custard in the late afternoon - you get the most complaints from about 5- 7PM, when the custard machine changeover from chocolate to vanilla custard often happens. You have also noticed that some of those complaints are related to quality issues customers this week said they wish they had more hot fudge (like they used to get!). When you talk with Bob and Ahn, you notice that Bob has a bandage and glove on his right hand. When you ask about it, he says that he cut his finger while chopping fruit, but it's not bad. You ask why he wasn't using the food processor, and he replies that "the cord is currently unable to be found." He thinks you're reasonable as supervisors go, because even though you're not a big Dancing With the Stars fan, you ask him about his favorite contestants every week. (Each question worth 2 points each) NOTE: these should be qualitative answers (no numbers) 5. You own a small frozen custard business that has 14 employees and is open 11AM-12midnight every day. Your shop sells vanilla and chocolate custard, which you make fresh throughout the day. Three employees are full time, while the rest work part time. Bob is the early shift manager and Ahn is the late shift manager, with a shift change in the 3-8PM time frame. You have noticed that customers seem to wait longer for custard in the late afternoon - you get the most complaints from about 5- 7PM, when the custard machine changeover from chocolate to vanilla custard often happens. You have also noticed that some of those complaints are related to quality issues customers this week said they wish they had more hot fudge (like they used to get!). When you talk with Bob and Ahn, you notice that Bob has a bandage and glove on his right hand. When you ask about it, he says that he cut his finger while chopping fruit, but it's not bad. You ask why he wasn't using the food processor, and he replies that "the cord is currently unable to be found." He thinks you're reasonable as supervisors go, because even though you're not a big Dancing With the Stars fan, you ask him about his favorite contestants every week. (Each question worth 2 points each) NOTE: these should be qualitative answers (no numbers)