50 Which of the following is NOT associated with the new paradigm / inverted organizational structure? Guest facing associates that are in direct contact with the guests are of the greatest value to the company's success b. Guest facing associates have the most interactions and are most aware of guest needs and expectations C. Middle managers are hyper-focused on maintaining control over subordinates and favor decision making be left to the organizations "superordinate's" d. Guest facing associates are closest to the guest state of mind and are in the best position to fix a problem "NOW" assuring guest satisfaction 51 What is closely associated with chain of command because it gives a manager the right to exercise their power in a given situation? a power b influence C. authority d. control 52. In the new inverted organizational paradigm a. The organization is focused on top line growth for long term success b The organiztion is focused on bottom line growth & profit for long term sucess C. The organization is focused on increasing its appreciating assets for long term success d. a & c 53, The new market / service paradiagm has at the top of the organization with a centered objective a. Hourly employees / guest b. CEO / profit C. Board of Directors / marketshare d. General Manager / budget54 An increase in the number of associates that a manager can supervise in the new paadigm refers to expanding a authority span of control C. accountability d. Responsibility 55. When an associate has the authority to solve problems without the intervention of a manager, this is chain of command responsibility C. span of control d. empowerment 56. The new inverted paradigm: a Has many layers of management b. Has an inflexible & rigid structure C. Has centralized authority d. Has a broad span of control 57. When hospitality organizations mandate that decision making is best executed on the front line in order to respond faster to guest needs the organization mandates authority & power by: a, Controlling b. dictating C. decentralizing d. Centralizing