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5-47 TDABC; Idle Capacity (Continuation of Problem 546 ) Suppose that in addition to the call center engagement outlined earlier. MMI also provides the following

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5-47 TDABC; Idle Capacity (Continuation of Problem 546 ) Suppose that in addition to the call center engagement outlined earlier. MMI also provides the following annual service to 10 other elients: Required 1. What is the level of idle capacity at MMI, not assuming that AS becomes a customer? What are the implications for the operating and marketing strategies at MMI ? 2. Assume that AS comes back to MMI with a revised proposal. The revised proposal includes call center activity as described in (?) Problem 546, but in addition. AS wants MMI to provide erron-checking services for those who apply for loans at AS. MMI would use some of the call center staff. after appropriate training, to complete the processing of the eredit checks. AS expects the following service to be needed: What would be the idle capacity with the revised proposal? What would be the cost of the idle capacity

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