55/Downloads/annotated-SC20Exercise20Responding20Customer%2520Quesstions.pdf aw Read aloud 1 of 1 | Q | O Sometimes the customer's needs are outside the scope of your expertise, department or even your store. It is vitally important that you find a tactful way to direct a customer elsewhere. Look at the customer questions below, evaluate the responses provided and write your own suggestions. As you restock basketballs in the sporting goods department, a customer approaches to ask you the location of a very specific cooking tool in the adjacent housewares department. Inappropriate Response: That's not my department. 2. Inappropriate Response: Ask the girl in that area. Appropriate Response: Appropriate Response: You are working on a new cold medicine display, and a customer asks your opinion on which to purchase. (This is a trick question. Think carefully.) 1. Inappropriate Response: I don't really use these. 2. Inappropriate Response: I like this one best, Appropriate Response: Appropriate Response: Do you have these in a size large? 1. Inappropriate Response: If it isn't out there, we 2. Inappropriate Response: Ask the girl in that area. don't have it. Appropriate Response: Appropriate Response: 12:52 PM