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6 Explain techniques for solving complaints including the principles and techniques involved in the management and organization of: a)Customer Behaviour: b)customer needs reserach c) customer
6 Explain techniques for solving complaints including the principles and techniques involved in the management and organization of:
a)Customer Behaviour:
b)customer needs reserach
c) customer relations
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Management An Introduction
Authors: David Boddy
7th Edition
1292088591, 978-1292088594
