6) Which of the following is NOT a trend in operations management? A) increased use of electronie commerce B) increased globalization C) increased customization D) increased delivery times that are linked through physical, 7) Most organizations function as part of larger monetary, and information flows. A) operational environments B) business entities C) institutions D) supply chains from the 8) The conversion of wood to paper pulp in a publishing supply chain takes place printing and binding of a book. A) upstream B) in the woods C) downstream D) in the college bookstore 9) Infrastructural elements of a business include: A) policies. B) warehousing C) manufacturing equipment D) computer systems. 10) The mission statement of an organization exists to explain which of the following? A) the role of their supply chain partners B) time frames and performance objectives C) the reason for the organizations existence including their core values D) the customers and markets they are looking to target 11) Things included in a firm's business strategy could include which of the following? A) an organizations core values B) leveraging areas of sustainable competitive advantage including time frames and performance objectives C) both A and B D) none of the above