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With the abundance of information and interactions, conflict at the workplace and between teams will simmer and, in some cases, flare up, propelled by misunderstandings, personal complaints, or disagreements. However, getting pushed in as the leader does not help others handle the conflict, nor does attempting to figure out all the solutions yourself.

So, the question becomes: what can mangers/leaders do to deal with conflict in the workplace?

How can one help enhance the situation and solve conflict?

Managing conflict is a job many leaders/managers struggle with or even try to avoid if they can. But it is feasible to translate discord and disagreement into constructive outcomes.

Instructions:

We have all solved or been part of conflict resolution in one way or the other. Use the steps below to solve real or perceived conflict.

DO NOT REGURGITATE THE STEPS BUT USE IT TO SOLVE THE CONFLICT

Set the stage- What was at stake? Describe the conflict- What was the issue Gain Viewpoint- How did you seek others views on the matter? Seek out Agreement- How did you find a common ground? Identify Resolution-How did you solve/manage the conflict? Develop and action strategy- What did you measure did you put in place to forestall future recurrence?