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7-1-2 Some experts are beginning to question the value of immediately responding to every tweeted complaint with something free, arguing that consumers are wise to

7-1-2

Some experts are beginning to question the value of immediately responding to every tweeted complaint with something free, arguing that consumers are wise to the ways of companies and tweeting false complaints in the hopes of getting something free. Have you known anyone who have done this? How do you think companies should handle tweeted complaints?

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