8. Describe what 'Open Questions' are? A. Open questions ask for more information and encourage the customer to expand on what they have been telling you B. Open questions ask for specific information from the customer and typically receive yes/no type responses C. Open questions involve starting with general questions, and then homing in on a point in each answer, and asking more and more detail at each level D. Open questions try to lead the customer to your way of thinking. 9. Describe what 'Closed Questions' are? A. Closed questions ask for more information and encourage the customer to expand on what they have been telling you B. Closed questions involve starting with general questions, and then homing in on a point in each answer, and asking more and more detail at each level C. Closed questions ask for specific information from the customer and typically receive yes/no type responses D. Closed questions try to lead the customer to your way of thinking. 10. What are three (3) reasons for asking question when carrying out diagnosis? 1 2 3 11. What do you understand by the term diagnosis? 12. When diagnostic aids are not available or prove to be ineffective, most good technicians conduct a good visual inspection and then take a logical approach to finding the cause of the problem. Logical diagnosis should follow a logical sequence such as? Name the seven (7) steps and give a brief description on each step.