8. Which of the following is not a key performance indicator (KPI) commonly used in operations management? a) Return on Investment (ROI) b) Customer satisfaction score (CSAT) c) Employee turnover rate d) Gross Domestic Product (GDP)

9. What does the term "lean manufacturing" focus on? a) Minimizing waste b) Maximizing production output c) Increasing product complexity d) Expanding product lines

10. Which inventory management method aims to maintain a constant reorder point? a) ABC analysis b) Just-in-time (JIT) c) Economic Order Quantity (EOQ) d) Safety stock

11. The "Pareto Principle" suggests that approximately what percentage of problems can be attributed to a small number of causes? a) 50% b) 80% c) 20% d) 10%

12. Which type of production system is characterized by the production of customized or unique products in small quantities? a) Mass production b) Job shop c) Continuous production d) Batch production

13. What is the primary goal of supply chain management? a) Minimizing production costs b) Maximizing product variety c) Ensuring the efficient flow of goods and information d) Reducing customer demand

14. Which type of forecasting method uses historical data to predict future values based on mathematical equations? a) Qualitative forecasting b) Time series forecasting c) Delphi method d) Scenario analysis

15. What is the primary purpose of a bottleneck analysis in operations management? a) Identifying areas of excess capacity b) Identifying constraints that limit production capacity c) Analyzing customer preferences d) Evaluating competitor performance

16. Which type of quality management system is internationally recognized and based on a set of quality management principles? a) ISO 9001 b) Six Sigma c) Lean Six Sigma d) Total Quality Management (TQM)

17. In operations management, what does the acronym MRP stand for? a) Manufacturing Resource Planning b) Materials Requirement Planning c) Maximum Resource Production d) Manufacturing Review Process

18. Which of the following is a key component of effective project management? a) Scope creep b) Stakeholder alignment c) Ad hoc decision-making d) Lack of documentation

19. What is the primary goal of a balanced scorecard in operations management? a) Reducing production costs b) Measuring financial performance only c) Evaluating performance from multiple perspectives d) Improving employee morale

20. Which of the following is an example of a quality control tool that uses statistical analysis to monitor and control processes? a) Six Sigma b) Kaizen c) SWOT analysis d) Fishbone diagram

21. Which production scheduling technique focuses on minimizing the time and cost of production by sequencing tasks efficiently? a) Kanban b) Critical Path Method (CPM) c) Value Stream Mapping (VSM) d) Batch processing

22. What is the primary purpose of a production layout design? a) Maximizing employee comfort b) Minimizing production costs c) Optimizing the flow of materials and information d) Enhancing product aesthetics

23. Which of the following is not a common component of the DMAIC methodology in Six Sigma? a) Define b) Monitor c) Analyze d) Control

24. Which inventory management technique involves categorizing items based on their importance and allocating resources accordingly? a) ABC analysis b) FIFO (First-In, First-Out) c) LIFO (Last-In, First-Out) d) JIT (Just-In-Time)

25. What does the term "bottleneck" refer to in operations management? a) The slowest stage in a process that limits overall throughput b) A type of inventory control system c) A quality control tool d) A scheduling method

26. Which of the following is a common method of forecasting demand for a new product with limited historical data? a) Time series analysis b) Delphi method c) Regression analysis d) Exponential smoothing

27. What does the "5S" methodology aim to achieve in the workplace? a) Reduce waste and improve efficiency b) Increase production volume c) Maximize employee satisfaction d) Enhance product quality

28. Which concept involves a systematic approach to improving processes by eliminating waste and continuously improving efficiency? a) Lean Six Sigma b) Total Quality Management (TQM) c) Kaizen d) ISO 9001

29. In the context of supply chain management, what does "lead time" refer to? a) The time it takes for a product to be delivered to the customer b) The time it takes to produce a product c) The time it takes to process an order d) The time it takes to develop a new product

30. What is the primary purpose of a SWOT analysis in operations management? a) Identifying strengths, weaknesses, opportunities, and threats b) Assessing employee performance c) Calculating financial ratios d) Analyzing market trends