8. Which of the following methods is used by the supervisor to identify and describe specific behaviors of the employee, both positive and negative throughout the review period?

a. Graphic rating

b. 360 review

c. Critical incidents

d. Paired comparisons

e. None of the above

9. The limitations of using multi-person comparative methods to evaluate personnel are:

a. The results do not permit supervisors to determine the relative value that each employee brings to the organization

b. The results, when made public, create dissension among employees, especially for those performing at an acceptable level

c. The results are unfair when comparing new, inexperienced employees against long-term employees with much experience

d. All of the above

e. Answers b & c

10. The major advantage of using graphic rating scales for performance appraisals is:

a. They allow supervisors to judge the relative value of each employee to the organization

b. They are easy to understand and administer

c. They are an excellent measurement tool in evaluating the effectiveness of high-level managers

d. They allow supervisors to judge personality traits in a truly unbiased manner

e. All of the above

11. Which of the following BEST describes behaviorally anchored rating scales?

a. The rating scales are anchored by a description of incidents that experts judge to be critical to effective performance

b. The Likert rating scales allow supervisors to provide a single score that reflects the direction and intensity of their evaluation on criteria such as dependability, quality of work, personal appearance, and attendance

c. The rating scales allow supervisors to compare the performance of every employee in a work group against everyone else, pair by pair

d. This is a multi-person, comparative method that is excellent in distinguishing underachievers from overachievers

e. None of the above