8-14 How can a planning and mapping software help Hermes to achieve a 95 percent first time delivery target?

8-15 How can planning ensure that Hermes continues to meet its delivery targets in the future at times when there is had weather or high peak-demand?

8-16 would it be valuable for Hermes to gather competitive intelligence? Why or why not?

8-17 What other trends in the courier deliveries could effect the industry in the future?