A. 1. Do you think SMEs incur larger or smaller quality costs and why?

2. What do you think attributes to higher failure costs in larger organizations?

3. What do you think is the COQ in your organization? Comment broadly even if you don't have accurate numbers.

B.

1. If you have been involved in a benchmarking exchange, please share your experience.
2. Do you think benchmarking code of conduct is necessary? Why or why not?
3. Do you think the benefits of benchmarking out-way its costs? Why or why not?

C. The ABC Company has collected the following cost data for the year:

Receiving Inspection $ 15,232

ProductionScrap $ 32,150

RejectedProducts $ 6,200

Product Design $ 25,422

Customer Adjustment Credit $ 85,654

Online Inspection $ 17,248

Quality Team Meeting $ 7,540

Downgrading Products $ 1,125,328

Customer Need survey $ 3,250

Final test $ 25,758

Prototyping $ 136,802

1. Organize these cost in COQ categories and put any non-QOC data in NQ category.
2. Compute the ratio of prevention and appraisal costs to failure costs
3. Recommend strategies for reducing the Total Quality Cost.