A. A nursing consultant from the regional office of The Laurels chain visits the nursing facility and is horrified by the lack of integration of technology into the daily care that the nurses provide the residents. The consultant sends a memo to the facility administrator advising the adoption of tablets as point-of-care devices. The administrator likes the idea and implements it. A month later, after the tablets have arrived and training on them commenced, a veteran nurse storms into the administrator's office complaining about how difficult the devices are to use and how they will disrupt the care she provides residents. "I've gotten along fine without these things for 35 years," she says. "I don't see why we need them now."

1. As the administrator, how would you respond to this nurse?

2. What steps could you have taken differently to improve this integration of technology into care?

Please include 2 references.