a. b. c. d. 1. Strong communication skills, 2. Answer all Questions create communication distraction are an effective way to increase innovation and efficiency do not adversely affect the communication process are not a common skill requirement among workers is a group of people who influence the company and are influenced by the actions of the company a. b. c. d. a. b. c. d. Receiver Social loafer Stakeholder Communicator 3. The process of putting your ideas into a message is called Decoding Idea formation Encoding feed back 4. In communication, highlighting key points and summarizing your statement is a. b. c. d. Practical Factual Persuasive concise 5. The process of communication when the information is received, absorbed and understood is called Communication channel a. b. Encoding c. d. Feedback decoding 6. An example of downward communication flow is a. b. A staff person is giving information to a staff manager CEO giving information to the Finance Manager c. A company committee meeting held in the meeting room d. A line manager exchanging information with a colleague line manager 7. helps you to evaluate the effectiveness of your message a. Communication channel b. Feedback c. Encoding d. All of the above