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A bank manager is considering what service design to employ for the teller department. On a typical workday an average of 3 0 customers per
A bank manager is considering what service design to employ for the teller department. On a typical workday an average of customers per hour arrive at the bank to see a teller, arriving according to a Poisson distribution. The average time required to transact business is minutes per customer following an exponential distribution. Currently, the bank has one line for each of its tellers. However, the manager has computed that if the design was changed to one line that is serviced by all of the tellers, the average number of people waiting in line would be customers.
How would the average customer waittime in line be affected by changing the service design?
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