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A bank manager is considering what service design to employ for the teller department. On a typical workday an average of 3 0 customers per

A bank manager is considering what service design to employ for the teller department. On a typical workday an average of 30 customers per hour arrive at the bank to see a teller, arriving according to a Poisson distribution. The average time required to transact business is 4 minutes per customer following an exponential distribution. Currently, the bank has one line for each of its 3 tellers. However, the manager has computed that if the design was changed to one line that is serviced by all 3 of the tellers, the average number of people waiting in line would be 0.89 customers.
How would the average customer wait-time in line be affected by changing the service design?

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