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A bank would like to know if its customer service process is capable of meeting its promise of waiting time specications between 80 and 76.
A bank would like to know if its customer service process is capable of meeting its promise of waiting time specications between 80 and 76. If the mean waiting time is estimated to be 79.00 minutes for the process. The standard deviation of the process is 0.87. Calculate Cp? Is Bank's process capable based on Cp? 0 a. 0.97, Not Capable O b. 1.00 O c. 0.77, Not Capable 0 d. 1.11, Not Capable 0 e. 0.77, Capable
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