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a) Benchmarking is defined as the process of measuring products, services, and processes against those of organisations known to be leaders in one or more
a) Benchmarking is defined as the process of measuring products, services, and processes against those of organisations known to be leaders in one or more aspects of their operations. Give and explain FOUR (4) purposes of benchmarking. 15 marks b) Define FMEA and give FIVE (5) benefits of applying FMEA?15 marks
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International Hospitality Management Concepts And Cases
Authors: Alan Clarke, Wei Chen
1st Edition
0750666757, 9780750666756
