A business process is a sequence of activities for accomplishing a function.

True

False

Resources are defined as tasks within a business process.

True

False

Actors are resources who are either humans or computer hardware.

True

False

A role is a subset of the activities in a business process that are performed by a particular actor.

True

False

In a dynamic process, the activities typically follow a fixed predefined sequence.

True

False

Processes can have effectiveness or efficiency objectives, or both.

True

False

Inbound logistics processes include scheduling the equipment, people, and facilities necessary to build or assemble a product or provide a service.

True

False

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff, train, and evaluate personnel.

True

False

Clearly communicated objectives help process participants better understand how the process can be improved.

True

False

Information systems can improve a process by adding or improving the data flow between activities in the same or different processes.

True

False