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A business process outsourcing (BPO) company is considering building some process[1]ing centres in India. The company has a standard call centre design that it has
- A business process outsourcing (BPO) company is considering building some process[1]ing centres in India. The company has a standard call centre design that it has found to be the most efficient around the world. Demand forecasts indicate that there is already demand from potential clients to fully utilize one process centre that would generate $10 million of business per quarter (3-month period). The forecasts also indicate that by quarter 6 there will be sufficient demand to fully utilize one further pro[1]cessing centre. The costs of running a single centre are estimated to be $5 million per quarter and the lead time between ordering a centre and it being fully operational is two quarters. The capital costs of building a centre is $10 million, $5 million of which is payable before the end of the first quarter after ordering, and $5 million payable before the end of the second quarter after ordering. How much funding will the company have to secure on a quarter-by-quarter basis if it decides to build one processing centre as soon as possible and a second processing centre to be operational by the beginning of quarter 6?
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