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A call center in the USA outsources some of its operations to India. If the call center management wants a responsive service, it should: a
A call center in the USA outsources some of its operations to India. If the call center management wants a responsive service, it should:
a
Expect costs to be low because call center agents would likely be fully utilized.
b
Include some idle time when scheduling the workload of call center agents.
c
Expect long lead times for calls coming to the call center
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