Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

A call center receives 6 2 . 8 calls per hour on average. The center has 3 5 customer service representatives ( CSRs ) on

A call center receives 62.8 calls per hour on average. The center has 35 customer service representatives (CSRs) on hand to answer calls, and on average it takes 25.5 minutes to answer a call.
a) What is the capacity of the call center (in calls per hour)?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Project Management in Practice

Authors: Samuel J. Mantel Jr., Jack R. Meredith, Sco

4th edition

ISBN: 470533013, 978-0470533017

More Books

Students also viewed these General Management questions