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A catalogue marketer mails out catalogues 4 times/year. The company groups its customers into two segments: premier and regular. There currently are 40,000 premier and

  • A catalogue marketer mails out catalogues 4 times/year.
  • The company groups its customers into two segments: premier and regular. There currently are 40,000 premier and 60,000 regular customers. The contribution margins of the two segments are $100 and $75, respectively (per year).
  • The retention rates of premier and regular customers are 60% and 50%, respectively (per year).
  • Acquiring new names to mail catalogues to costs $5/valid name and address. About 5% of new acquired names that have catalogs mailed to them convert to customers over the course of a years (4) mailings, falling into each spending segment in the same ratio as their current customers. The marginal cost of printing and mailing each catalog is $ 2.50/customer/catalog.
  • The firms discount rate is 5%.

What is the average CLV across BOTH segments of customers?

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