A client is upset about overdraft fees, but when you review his account, you see that it is still overdrawn. What would you be most and least likely to do? MOST PICK ONE OF EACH LEAST Explain that he can check his balance with his phone and share some information to guide him on how to do this. Tell him that you're sorry and understand. Show him exactly why the fees occurred so he can avoid future fees. Let him know you wish there was something you could do, but you have to follow bank policy. See if he's familiar with overdraft protection. Share some benefits and see if he wants to talk to a specialist to learn more