A company call center has 5 operators and provides sales and service to a large base...
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A company call center has 5 operators and provides sales and service to a large base of customers. Calls arrive 2 minutes apart on average and these times are exponentially distributed. A typical call takes 9 minutes on average with a standard deviation of 3 minutes. What is the expected number of calls waiting at any given time? A company call center has 5 operators and provides sales and service to a large base of customers. Calls arrive 2 minutes apart on average and these times are exponentially distributed. A typical call takes 9 minutes on average with a standard deviation of 3 minutes. What is the expected number of calls waiting at any given time?
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To find the expected number of calls waiting at any given time in a call center with 5 operators we ... View the full answer
Related Book For
Practical Management Science
ISBN: 978-1305250901
5th edition
Authors: Wayne L. Winston, Christian Albright
Posted Date:
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