Question
A company hopes to improve customer satisfaction, setting a goal of less than 5% negative comments. A random survey of 850 customers found only 34
A company hopes to improve customer satisfaction, setting a goal of less than 5% negative comments. A random survey of 850 customers found only 34 with complaints. Does this provide evidence at the 10% significance level that the company has reached its goal of decreasing the percentage of complaints?
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Business Statistics
Authors: Norean D. Sharpe, Richard D. De Veaux, Paul F. Velleman, David Wright
3rd Canadian Edition
0133899128, 978-0133899122
