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A contract between Boeing and a Japanese supplier called for the fuselage panels for Boeing s 7 6 7 aircraft to have a mirror finish

A contract between Boeing and a Japanese supplier called for the fuselage panels for Boeings 767 aircraft to have a mirror finish. Labor costs for the part were higher than expected because the Japanese supplier polished and polished the panels to achieve what is believed to be the desired finish, when all Boeing wanted was a shiny surface. This is is an example of how _____________________________ can happen when two people or firms are from different cultures.

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