Question
A credit card company operates two customer service centers. Callers to the service centers dial a single number, and a computer program routes callers to
A credit card company operates two customer service centers. Callers to the service centers dial a single number, and a computer program routes callers to the center having the fewest calls waiting. As part of a customer service review program, the credit card center would like to determine whether the average length of a call (not including hold time) is different for the two centers. The managers of the customer service centers are willing to assume that the populations of interest are normally distributed with equal variances. Suppose a random sample of phone calls to the two centers is selected and the results that were reported are shown below. Complete parts a and b. Center A Center B Sample Size 125 130 Sample Mean (seconds) 57.2 73.8 Sample St. Dev. (seconds) 7.1 7.5 a. Using the sample results, develop % confidence interval estimate for the difference between the two population means. Let sample 1 be the sample from Center A and let sample 2 be the sample from Center B. a 98 1 2 (Round to two decimal places as needed.) b. Based on the confidence interval constructed in part a, what can be said about the difference between the average call times at the two centers? (Type integers or decimals rounded to two decimal places as needed. Use ascending order.) A. The interval means that the difference between the sample means will be between seconds and seconds for % of the samples. B. The interval means that there is a(n) probability that the difference between the population means is between seconds and seconds. C. The interval means that, with % confidence, the length of calls in Center A are, on average, between seconds and seconds faster than Center B.
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started