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A CRM system includes three major focuses. These include Sales Force Automation, Customer service and support, and Marketing. Discuss one of these CRM focus areas.
A CRM system includes three major focuses. These include Sales Force Automation, Customer service and support, and Marketing.
- Discuss one of these CRM focus areas.
- Include:
- Definition of your focus area
- Why it is important
- How it can benefit a business
- An example of a company that successfully leveraged this focus area
- At least two resources and associated URLs
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CRM Focus Area Sales Force Automation SFA Definition Sales Force Automation SFA is a component of Cu...
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Modern Systems Analysis And Design
Authors: Joseph Valacich, Joey George
8th Edition
0134204921, 978-0134204925
