A customer at your bar appears to have become drunk and disorderly. He is knocking over

drinks, talking loudly and has begun arguing with a new staff member working next to you at

the bar when she refuses to serve the customer. You notice that his behaviour is becoming

increasingly threatening to customers and your fellow staff member, who is becoming

frightened of the situation.

1.Which documentation do you need to complete in this instance? List 3 instances which must be recorded associated with conflict situations in a workplace and explain the reasons why this needs to occur.