A customer$/$patient$/$member has a problem that needs to be fixed immediately. To properly fix the problem you need to gather some information from the customer$/$patient$/$member$,$ but the customer$/$patient$/$member is angry and impatient. What would you be MOST likely to do$?$

Try to fix the problem quickly based on what you already know.

Quickly gather what information you can now and make any other fixes later.

Ask your manager for direction on what to do$.$

Explain what might happen if you try to quickly fix the problem without the information.

Take all the time you need to gather the information.