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A customer satisfaction study is conducted for the two leading home improvement stores: Home Pro and Index Mart. A group of people chosen randomly is

A customer satisfaction study is conducted for the two leading home improvement stores: Home Pro and Index Mart. A group of people chosen randomly is asked to rate Home Pro's products and services on a scale of 0 to 100 (100 is best). Another group of people chosen randomly is asked to rate Index Mart on the same scale. Data set is provided in the Excel Template file. Can it be concluded that the average customer satisfaction scores are different?

HomePro IndexMart
90 86
89 87
91 89
81 80
75 80
95 87
87 95
87 85
89 87
82 87
84 94
80 86
87 90
86 85
84 84
87 83
70 84
80 85
88 82
86 94
83 86
85 94
80 87
87 91
86 89

Part A: What is the appropriate tool for this analysis and why? Be as specific as possible. Part B: Specify the null and alternative hypotheses. Part C: What is the conclusion at 5% significance level? Why? Also provide a complete interpretation of the result (i.e., what the result means in the context of the problem). Part D: Based on the same data, can you conclude that the average customer satisfaction score of Home Pro is higher than that of Index Mart (5% significance level)? Why?

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