A customer, who is calling to make an appointment, hasn't been able to reach the scheduler. Schedulers in the hospital are typically responsible for scheduling all appointments. You also have access to the schedule. The scheduler is not in yet and is running late. You:

A$)$ Explain to her the scheduler is late. Offer to call her back when the scheduler arrives and tell her you understand it's frustrating to call multiple times in order to schedule an appointment.

B$)$ Apologize to her for the delay in scheduling her appointment. Ask if there is a specific time she would like and offer to schedule her appointment with the doctor right now.

C$)$ Inform her that the scheduler is not currently available. Explain that hospital policy states that only the scheduler can make appointments and apologize to her for the multiple calls.

D$)$ Acknowledge her frustration about calling more than once. Offer to give a message to the scheduler and follow$-$up with her the next day to confirm an appointment is scheduled.