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A customer's zone of indifference exists due to which special characteristic of services? Question 5 Answer a. Intangibility b. Heterogeneity c. Perishability of output d.

A customer's zone of indifference exists due to which special characteristic of services? Question 5 Answer a. Intangibility b. Heterogeneity c. Perishability of output d. Simultaneous production and consumption of services e. Difficulty in evaluating services

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