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A feature of a moderate level of customer participation in the service delivery process is that Multiple choice question. consumers need to provide information or
A feature of a moderate level of customer participation in the service delivery process is that Multiple choice question. consumers need to provide information or effort to help a service organization in creating a service. firms' employees do all the service production work. customers are true cocreators of a service and have a major effect on the service outcome. consumers are merely required to be physically present
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