A homeowner calls Handyman Direct to replace a noisy bathroom exhaust fan. When the repairman arrives at the home and examines the fan, he convinces the homeowner that the fan simply needs to be cleaned and oiled rather than replaced. This would fix the problem better than replacing the fan$---$with less trouble and less expense. This sort of discussion between employees and customers is common at Handyman Direct, and indicates that the business has:

a retailing orientation.

a production orientation.

none of these.

a wholesaler orientation.

a sales orientation.