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A hospital plans to reduce the peek-hour waiting time in its laboratory unit's blood sample collection workstations. The target waiting time set by the hospital

A hospital plans to reduce the peek-hour waiting time in its laboratory unit's blood sample collection workstations.

The target waiting time set by the hospital management is 10 minutes. However, data shows that the current process average is 8 minutes with a standard deviation of 0.7. How can you apply the DMAIC framework to improve this process?

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