A knowledge base is an important part of support and being able to solve various IT problems that arise is understanding where the information that you are looking for can be found.

Select one:

True

False

You want to upgrade your computer's processor but are not sure what brand of processor the current motherboard takes. Since you have taken your computer apart, you can look on the motherboard to determine what type of processor you should be using.

True or False: You can check the socket to determine the type of processor you can use.

Select one:

True

False

Using a Bluetooth receiver would be the recommended way of keeping track of clothing inventory at a fashion company.

Select one:

True

False

While Connor uses his iPad, apps will start but then freeze. He has tried closing all the apps, deleting and reinstalling all the apps, restarting his iPad several times, and even updating iOS. Connor is not concerned about the data on the iPad but is frustrated that he can't run the apps.

True or False: Connor should reset to factory default settings as the next step to fix his iPad.

Select one:

True

False

The ITX is the smallest of the motherboard form factors.

Select one:

True

False

What is the correct order of steps for laser printing?

Processing, charging, exposing, developing, transferring, fusing, cleaning

Processing, charging, developing, exposing, transferring, fusing, cleaning

Processing, developing, charging, exposing, fusing, transferring, cleaning

Charging, processing, exposing, developing, transferring, fusing, cleaning

A technician is performing routine preventative maintenance on a laser printer and has been asked by the client to check the printer's paper feeder for issues.

What printer parts should the technician check first for problems related to paper feeding?

Pickup rollers and separation pad

Transfer belt and print head

Tractor feed and transfer belt

Your small business wants to build a new server PC and wants it to have a very fast processor. You have determined that the business should purchase a motherboard that supports multiple processors.

What feature should your business order for the motherboard?

Multicore processing

Virtualization

Dual core processing

Dual processors

Karen is working with a customer who is having an issue with their computer. Karen is talking to the customer over the phone and says, "The UEFI is not recognizing the RAM during POST, and I need you to reset the DIMMs to see if the computer issue is resolved".

What could Karen have done differently to help her customer understand the problem with the computer?

Avoided distractions.

Avoided jargon.

Maintained a positive attitude.

Actively listened to the customer.

You purchase two new DDR 4 DIMM modules that are the same speed and size. You want to install them in your desktop computer to maximize the speed of the computer. The motherboard is marked A1, A2, B1, B2. A1 and B1 are blue and A2 and B2 are black.

Where should you install the new DDR 4 DIMM modules into the motherboard?

A1 and B1

B2 and A1

B1 and A2

A2 and B2

B1 and B2

A1 and A2

James is researching a new laptop computer and wants to purchase one with a keyboard and that allows him to use a pen on the screen to draw and to use his hands to manipulate text.

What feature will James need to include on his new laptop?

Inverter

Touchpad

OLED

Touch screen

Ricky has just purchased a new Android tablet and wants to install an app that allows him to read an eBook.

Where will Ricky need to navigate to on his Android tablet to view, purchase, and install the new app?

Amazon

Android store

Google Play Store

iTunes

The administrative assistant of the company's CEO is asking about a printer for their use only. It seems the shared department printer is overused, making the assistant wait to print the CEO's last-minute documents.

What technology will best meet the administrative assistant's request?

Cloud printing

Network printer

Wireless infrastructure

Local and Bluetooth printer

The ability to store large amounts of data that can be accessed quickly is an important component of any device. Which is a standard most commonly used by storage devices?

PCI

SATA

Protocol

DIMM slot

Fred wants to purchase a new mobile device that allows him to read books digitally. He wants the device to be able to connect to the Internet so he can watch movies and YT videos. Fred also wants a device that is easy to take on trips.

What kind of device should Fred purchase?

Laptop

Tablet

E-reader

Smartwatch