A new manager of a McDonald’s outlet in Singapore observes that on a typical day, there will be a long queue of people placing their orders at the self-ordering kiosks and a short queue of people waiting to place their orders over the counter.

He sees a lot of people inside the outlet, either standing around or sitting at empty tables waiting for their orders. He also hears the customer queue numbers being called when the orders are ready.

He notices that some of the customers are served when the orders are ready whilst others will self-collect the orders at the counter either for dine-in, take-away or delivery.

Most of the customers seem to be making payments online at the self-ordering kiosks whilst a small group of people appear to be still paying by cash at a special counter at the corner.

To know exactly what is happening, the new manager has engaged you to draw a BPMN to show the sequence and relationship of events that he has been observing at the outlet.

To create a BPMN diagram for software, it's essential to utilize the appropriate tools such as:

1. Microsoft Visio
2. www.draw.io
3. Lucidchart

For examples:

Question 2a

Relevant swim lanes

Question 2b

Appropriate processes

Question 2c

Timely decision points

Question 2d

Logical process and data flows

Question 2e

Overall tidiness of diagram

 
 

 

Start Stop Activity Activity Documented Elsewhere Decision Greeting Enter Order + Do All Myself Copyright 2015 Pearson Education Process Flow Data Flow Repository Annotation or Order Time Amount Order DB 14 Process Starts Here