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A non - profit organization uses volunteer office staff to track calls, requests, and volunteers. However, because the office staff are all volunteers, there is

A non-profit organization uses volunteer office staff to track calls, requests, and volunteers. However, because the office staff are all volunteers, there is no consistency between workers, and no one knows what other volunteers have done on previous days. What would be the BEST solution for creating a more efficient organization?
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The organization should create a self-managed team so the office volunteers can figure out how they can more effectively work together.
The organization should create a problem-solving team to determine how to more effectively use volunteers.
The organization should create a virtual team so the volunteer currently at the office can communicate with volunteers who are at home or at work.
The organization should create a work team to provide consistency and initiate a smoother flow of information among volunteers.

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