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A nonprofit organization that you are familiar is the subject of a scheme to measure its efficiency and effectiveness. Identify a number of factors, which

A nonprofit organization that you are familiar is the subject of a scheme to measure its efficiency and effectiveness. Identify a number of factors, which can be included as an aspect of the organization's service to be measured.

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(i) Suggest a set of quantitative measures, which can be used to identify the effective level of achievement of each of the features listed.

(ii) Indicate how these measures could be combined into a single measure of the organizations major objectives.

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