a. One of the reasons why quality is important is because it has . If you wish to gain a seat in the global arena, you must be able to meet some global price, design, and quality expectations. b. is a chart that describes the steps in a process. It can be useful especially when you are trying to figure out how a system works or make improvements to a system. c. To be able to reduce the costs resulting from unsatisfactory products or services, you should pay attention to the associated with quality. d. One of the concepts of Total Quality Management is , which mainly focuses on lowering costs, saving time, and also improving quality. e. in the organization has to be trained in the tools of TQM, to be able to apply TQM principles continuously. f. Some costs are associated with the assessment of the parts, processes, services, and so on. These costs related to quality can be categorized as g. are able to demonstrate the variations in the measurements and also the values/readings that repeat itself the most. They are distributions that show the frequency of occurrences of variables. h. Samsung has developed efficient production processes that enables it to produce good quality mobile phones at low costs. This is a prime example of how managing quality supports i. In , you compare your performance against a set of standards you have developed, based on a target you had previously set. j. Any type of form intended to record data can be called a k. From a quality management perspective, if your focus is primarily on the ability to produce a part right at the first attempt, then you probably have a view of quality